
“It’s not a few bad apples.”
That message, recently shared by Ottawa Police Service Deputy Chief Ferguson in relation to police culture, reflects an important shift in how we understand workplace harm. She acknowledged that inappropriate behaviour and toxic dynamics are not always isolated incidents, but can reflect broader, sustained patterns within organizations.
One comment from that discussion stood out:
“This has been going on for a while and I’m finally feeling like somebody’s going to listen to my story.”
That statement warrants attention.
As a former member of policing, I agree with much of this assessment. However, one critical dimension remains under-discussed: the lived experience of racialized members and individuals with hidden or non-visible disabilities.
In Canada, approximately 1 in 5 people live with a non-visible disability, including conditions such as PTSD, depression, anxiety, ADHD, epilepsy, chronic pain, and other operational stress injuries. In high-risk environments like policing, exposure to trauma, chronic stress, and irregular operational demands can further elevate these risks.
Despite this, individuals with hidden disabilities are often subject to misunderstanding, assumptions, and undue scrutiny.
I have experienced this personally. Living with epilepsy, I saw firsthand how quickly narratives can form in the absence of facts—even in the context of a long career marked by service recognition.
This connects directly to a well-established concept in social psychology: the Bystander Effect. When harmful behaviour becomes normalized, individuals are less likely to intervene, assuming someone else will or that it is “just the culture.”
In workplace settings, this can manifest as silence in the face of bullying, harassment, discrimination, or reputational harm. Over time, such environments erode psychological safety and contribute to broader health impacts.
To be clear, culture is not the sole cause of suicide or operational stress injuries. These are complex, multi-factor issues. However, organizational environment can act as either a protective factor or a risk amplifier.
If we are serious about change, we must build cultures where speaking up is safe, hidden disabilities are understood rather than judged, and accountability is shared—not deferred.
The question is not whether these issues exist. It is whether we are willing to address them before harm becomes irreversible.
Culture change is not about blame. It is about dignity, respect, inclusion, and psychological safety for every member who serves.
— Marcel Allen
Founder & President
The Change Coalition
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The Change Coalition uses its social media platforms to advance public education and awareness related to invisible, hidden, and non-apparent disabilities. Through structured educational content, we share accessible information, resources, and learning materials designed to increase understanding and reduce barriers experienced by individuals living with disabilities.
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